Alerts & Notifications

A patient's health information is often fragmented. This fragmentation causes clinicians to waste time searching disparate systems to identify the right information when they should be devoting this time to treating the patient. Notifications offer the healthcare organizations with push notifications of clinical events and view-only access to the patient's health record if the clinician has an established provider relationship but the clinician is not employed by the organization.

Notifications enables healthcare organizations to notify external healthcare providers, of specified notifiable events for their patients. For example, the patient may have visited the organization or have new results or documents. The provider controls the notification by subscribing to events they wish to be notified about and determining the delivery method, for example email. The provider can also decide whether to receive summary notifications instead of individual notifications. The purpose of providing Notifications to external healthcare providers is to keep them informed on certain patients' progress and availability of some patient records, thus encouraging the providers to refer their patients to the organization.

Push notifications enable real-time alerts to clinicians that new information is available on the patient thus providing valuable information about requirements for the ongoing care and treatment of their patients. Notifications can also be integrated into an organization's existing software including Electronic Medical Records (EMR), relationship store, and or patient and provider indexes.

Clinicians are able to specify which patient related events are important to them, so Clinical Portal sends only relevant notifications. Clinicians can also have their Notifications and Event Details sent to their own EMR system if it has been integrated with Clinical Portal. The event details can be sent automatically to the EMR, or can be chosen to be downloaded manually by the clinician.

Orion Notification Process

Notification Messages

Notifications enables healthcare providers to subscribe to notifications of specified events. The provider can decide whether to receive secure (detailed), non-secure (non-detailed) or summary notifications.

Notifications can send the following types of notification message:

  • Secure or detail message - A detail message usually contains the relevant patient information of the notification, and must be delivered by a secure method that maintains patient confidentiality.
  • Non-secure or non-detail message - If the notification is delivered by a delivery method that is not considered secure, a non-detail message is sent, which does not contain any patient information.
  • Summary message - The summary does not contain any patient information. It displays the number of each type of event for the provider's patients, that has occurred since the last summary. The frequency of these summaries is determined by the administrator, for example a daily summary.